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Introducing Our New AI Receptionist
Introducing Our New AI Receptionist
At Chevin Medical Practice, we are always looking for ways to improve access to our services and make it easier for patients to contact us.
From August, when you call the practice, you may be greeted by our new AI Receptionist “Jo”.
The AI Receptionist is designed to help us manage calls more efficiently by gathering information about your enquiry and directing it to the most appropriate team. It can help with both medical and administrative requests, reducing time spent waiting in telephone queues and helping us respond more quickly.
How does it work?
Jo our AI Receptionist will ask a few questions about why you are contacting us, much like a member of our reception team would.
Jo can help with:
🩺 New or ongoing medical problems
📅 Appointments
💊 Prescriptions
📄 Fit notes
📋 Administrative requests
The information you provide is securely passed to the practice team for review and action.
👩⚕️Will AI make decisions about my care?
❌No.
The AI Receptionist does not diagnose conditions, make clinical decisions, decide whether you receive an appointment, or determine your treatment.
It simply gathers information and passes it to our team. All decisions about your care remain the responsibility of appropriately qualified healthcare professionals.
🧑💼Can I still speak to a person?
✅Yes.
Our reception team remains available and continues to play an important role in supporting patients.
If you are unable to use the AI Receptionist or would prefer to speak to a member of staff, alternative arrangements are available.
🔒Is my information secure?
✅Yes.
Protecting your personal information is extremely important to us.
The system has been reviewed as part of our data protection and clinical safety processes and is used only for direct patient care purposes. Information is handled securely and in line with NHS information governance requirements.
💡Why are we introducing this service?
We know many patients find it frustrating waiting in telephone queues, particularly during busy periods.
The AI Receptionist will help us:
⏱️ Reduce call waiting times
📞 Improve access to the practice
➡️ Make sure requests reach the right team quickly
🤝 Give our staff more time to support patients who need additional assistance
❓Questions or concerns?
We understand that new technology can feel unfamiliar. If you would like more information about how the service works or how your information is used, please speak to a member of our team or read our Privacy Notice on our website.
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Getting in touch online
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Routine Appointments: 8:00 AM to 6:30 PM
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Urgent Appointments: 8:00 AM to 5:00 PM (or until we reach capacity due to high demand)
Due to capacity limits, eConsult will close once the daily limit for urgent appoinments is reached. If you encounter this, please click the following link to review the guidance.
Please note on staff training days listed below eConsult is only available between 8am & 11am.
Training days:
10 September 2026
08 October 2026
05 November 2026
14 January 2027
04 February 2027
04 March 2027
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Getting in touch by telephone
Please be aware we are experiencing a very high volume of calls. Where possible please avoid calling at peak times which are normally between at 8:00am and 10:00am every morning.
If you are calling regarding a routine matter that doesn't require medical attention on the day (blood tests results, booking routine appointments like GP follow up appointments or annual reviews), please call us after 2pm. If you require medical attention on that day, please fill out an e-Consult using the link above or wait to speak to Reception.
This way you can help us to direct you to the right person and get medical attention when you need it. Thank you for your understanding during these unprecedented times.
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Getting in touch in person
You may call in to any of our 3 surgeries in person during opening hours (Bramhope & Charles St. 8am to 6pm, Bridge St. 8am to 6:30pm Monday to Friday) where a member of our friendly Reception Team will be happy to help you.
The surgeries are located here:
Bridge Street
Otley
LS21 1BQ
Charles Street
Otley
LS21 1BJ
Tredgold Crescent
Bramhope
LS16 9BR
Please see here for a map.
You and Your General Practice
The link explains what to expect from your general practice and how you can help them, so you get the best from the National Health Service.
If you would like to leave feedback with the Integrated Care Board (ICB) directly, please follow the below link:
'You and Your General Practice' Feedback
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