Chevin

We have surgeries located at three sites, two in Otley and one in Bramhope.

All three surgeries are served by a single number, (01943) 858300, which is open for calls from 08.00 to 18.00 on weekdays only (excluding bank holidays).

In order to access your medical record, you need to register for Online Services or the NHS App.

It is important that we have up-to-date personal information and contact details for you. Having a correct mobile number and email address enables us to contact you more effectively about any health matters or initiatives relevant to you. If any of your details have changed in the recent past, please speak to a Receptionist or check and update your personal details via our online services.

If you would like to give permission for the Practice to discuss your medical record with someone else on your behalf, please fill in the Consent form and send it to us.

If you have requested access to Online Services on behalf of a child, please note this will automatically be removed when your child turns 11 as per national guidelines. Please speak to Reception for more information.

The Practice is currently able to register new patients within our authorised practice boundaries as shown on the map below. This area covers Otley, Bramhope, Pool and Arthington in the Leeds metropolitan district as well as Weston, Askwith, Huby, and Fewston in Harrogate District.

The blue line denotes the "Inner" boundary. This is the area that we can accept new patients.

The "Outer" boundary denoted by the red line, defines a wider area for patients currently at the Practice who then move beyond the "Inner" blue boundary but stay within the "Outer" (red) boundary.

Chevin Medical Practice is proud to be a Safe Surgery.

Everyone living in the UK is entitled to register and consult with a GP. It means we can prevent and treat illness early and create a healthier society for everyone.

We recognise the barriers to healthcare access exist, particularly for migrants in vulnerable circumstances, and believe that small changes in practice can make a difference, ensuring that lack of ID or proof of address, immigration status or language are not barriers to patient registration. We are willing to lead by example and work to ensure that nobody in our community is excluded.

For more info on this Health Inclusion Initiative please visit https://www.doctorsoftheworld.org.uk/safesurgeries/

 To register online please click on the following link: https://gp-registration.nhs.uk/B86032

To register in person please follow these simple steps:

1. Download and complete an NHS Family Doctors Services Registration form (New patient registration form) and our Chevin Medical form or pick-up copies of these from a Surgery Reception.
2. Bring the completed forms to a Surgery Reception together with two forms of documentation to validate your identity and address details. One must be photographic ID (e.g. passport, drivers’ licence), whilst the second should provide proof of address (e.g. a recent utility bill or rent book).
3. For continuity of care, please attach a repeats list of your medication from previous surgery

Once you have been accepted as a patient your medical records will be transferred to us and you can begin to use our services. It can sometimes take up to three months to receive notes from your previous practice and it would be helpful if you could inform them that you are moving to us.

Timescales for Routine Test results

Following a test, we may be anxious to know the results as quickly as possible. However, it is vital that you allow sufficient time for test results to be processed, returned to the practice and reviewed by clinical staff and the following minimum timescales apply:

• Blood and Urine tests (5 working days after receipt by the lab)
• X-Rays (10 working days after scan)
• MRI, Ultrasound and CT (15 working days after investigation)
• Cervical Smear (4 to 5 weeks from date of smear)

How to get your test results

If your results are normal, we will not routinely call to advise you. You will be contacted by the GP if there are any queries about your results.

If you wish to call us about your results once the minimum timescale has elapsed, please call the surgery after 2pm. However, it is important that you do not make an appointment to follow these up unless you have been requested to do so by the GP or nurse.

Sometimes we cannot give full results over the phone. If the result is complicated, or if the doctor wants to see you about the result, we will offer you an appointment.

Please note that for reasons of patient confidentiality, we are only able to disclose results to the patient concerned or to a named individual for whom the patient has given us written permission to disclose such medical information.

Referrals

If you are calling about expediting a referral, please ensure you have contacted the hospital directly in the first instsance. The appropriate contact details to do this can be found on your letter from the hospital.

Please note your referral has already been triaged by the hospital, as such we are usually unable to help expedite this unless your situation has changed dramatically. 

HOSPITAL 'EXPEDITE LETTERS'

Millions of outpatient appointments and treatments have been delayed in NHS hospitals during the pandemic. When patients contact the hospital, they are sometimes told to ask their GP for an ‘expedite letter’. This is frustrating for you and for us, and we cannot guarantee that this will result in your appointment being brought forward.

Only the hospital can compare your needs with those of other patients on their waiting list and they will action your request accordingly.

If you want to inform a hospital of a change in your symptoms, you may use the templates below when contacting the hospital. One is for patients waiting for a first appointment with a specialist, the second is for patients waiting for a follow-up appointment, treatment, or operation. You should post your letter to either Outpatient Appointments (for first appointments) or your consultant’s secretary (for follow-up care).

Letter for a first appointment with a specialist:

Dear Consultant,

I am awaiting care from you for <Write your original problem here>. I have been referred by my GP at Chevin Medical Practice.

I await an appointment and / or treatment but report the following change in my condition since my referral was sent to you:

<Explain briefly what has changed since your referral>

I request that you take the following action.

• Review my hospital notes alongside this letter to determine whether my care might be expedited

• Contact me directly to inform me of the outcome of that decision, and my likely wait for further care

• File this letter and document your decision in my medical record.

Letter for a for a follow-up appointment:

Dear Consultant,

I am receiving care from you for <Write your original problem here>.

I await a follow-up appointment and / or treatment but report the following change in my condition since your last contact with me:

<Explain briefly what has changed since your last contact with the specialist>

I request that you take the following action:

• Review my hospital notes alongside this letter to determine whether my care might be expedited

• Contact me directly to inform me of the outcome of that decision, and me likely wait for further care

• File this letter and document your decision in my medical record.

Additional Contact Information: 

Contact us - Harrogate and District NHS Foundation Trust (hdft.nhs.uk)

Outpatients (leedsth.nhs.uk)

In the event of a change in a potentially life-threatening health condition – for example, a known cancer, or heart or lung symptoms – please contact Chevin Medical Practice, 999 or 111 in the first instance.